Subject: Tech Support Candidate - Tuntun kumar
From: Tuntun kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 13:24:42 -0400

| | Tech Support Test

Name | Tuntun kumar
E-mail | [email-masked]
Phone Number | (91) 9931604528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shadipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Smile holiday tour and travel Pvt Ltd | Tour operator | 27-12-2019 | 22000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to check Internet  than I have try to open the browser I f not open than I have call to technicians

What according to you is difference between Bluetooth and Wifi?

Bluetooth is connected to the divice such as mobile phone and earphone  and speaker
WiFi is connected to computer divice  mobile divice is send to  data internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - you have make email from your website respond within 24 hours and customer is not happy with the products product/service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.
Great customer service I have respond to that customer within minutes. (And watch out, this is fast becoming the standard of simply “good” service i tell the person on the phone to hold for one moment and i will be right back with them.

What according to you makes you a good candidate for customer service or technical support job?

customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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