Subject: Tech Support Candidate - Madhumita Ghosh
From: Madhumita Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 08:58:46 -0400

| | Tech Support Test

Name | Madhumita Ghosh
E-mail | [email-masked]
Phone Number | (91) 9650661339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri, South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Plan Ur Wedding | Client service executive | 15th May | 18,000/-
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open a new tab and check if I can load another website like mozilla.org.
If I can open another site, I will skip down to the problem only happens with certain websites.
If I can't open another site, continue on to the next step by launching another browser, like Internet Explorer, and try to open the site I was having problems with.
If the site works in another browser, I will see the problem only happens in Google Chrome.
If the site doesn't work in another browser, then I will check out the problem happens in all web browsers.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wi-fi are both methods that provide wireless communication, but the main difference is, Bluetooth is used to exchange data over short distances between mobile devices. It also used as wireless headset or printer. while Wi-fi provides high-speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is where we keep our customer satisfied but great customer service is where we not only keep our customer satisfied but response quickly and engage accordingly. Also, a great customer service is fast response ( according to their need ) and quality of our services.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, keen to learn new things and ability to understand customer needs, which make me a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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