Subject: Tech Support Candidate - Pragati Kamboj
From: Pragati Kamboj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 08:18:03 -0400

| | Tech Support Test

Name | Pragati Kamboj
E-mail | [email-masked]
Phone Number | (+91) 8859425001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check if you can load the website on another website. If you can open another site, skip down to The problem only happens with certain websites. If you can't open another site then try launching another browser ad try to open the site you are having a problem with. If the site works in another browser, see the problem only happens in a certain browser. If the site doesn't work in another browser, check out The problem happens in all web browsers.
You can also try clearing cookies and cache of the browser you are using.
If even after clearing cookies and cache the website doesn't work then it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed.
Other issues can be that your browser is outdated, incompatible, or not supported, a plugin has crashed, malicious website errors, offline mode, the page isn't redirecting properly, content-encoding error, the address is restricted, DNS cache is invalid.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and wifi are both methods that provide wireless communication. Bluetooth is primarily used to connect short-range devices without using cables for sharing data, while Wifi provides high-speed access to the internet. Bluetooth supports limited number of users while Wifi provides support for a large number of users.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is that in good customer service you are probably only barely keeping your customers satisfied, whereas in great customer service you are not only keeping them satisfied but also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | Being a good candidate for a customer service job is my sincerity and commitment to deliver excellence. To me, customer service means helping people solve problems and ensuring the best experience possible, for which most important traits are good listeners, good communication, and analytics skills, which I believe I possess. I enjoy helping others to find a solution they didn't even realize was possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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