Subject: Tech Support Candidate - Shashank Jha
From: Shashank Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 07:56:17 -0400

| | Tech Support Test

Name | Shashank Jha
E-mail | [email-masked]
Phone Number | (91) 8178257103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Hcl | Associate executive | 12th may, 2020 | 17,670
Previous Employer 2 | Idp education | Clerical marker | 1st march, 2019 | 15k-20k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Check if my internet connection is working properly.
* Check if the mentioned website is down for everybody or just me.
* Try opening the website using a different browser.
* Check of the website is being blocked by an installed application such as an antivirus software.

What according to you is difference between Bluetooth and Wifi? | Wifi is used to access internet without using cable, whereas Bluetooth is used to wirelessly exchange files over short distances.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service refers to the process when a customer service executive patiently listens to the query/assistance asked by the customer and trys to resolve it to the best of his ability and with as much clarity as possible. Great customer service is delivered when an executive makes an extra effort on his part to deliver the solution required by the client giving it a touch of personalization, such interactions increase the faith of the customers in the brand.
What according to you makes you a good candidate for customer service or technical support job? | To be a good candidate for customer service or technical support job it is very important that the individual must familiarize himself well with the product and the brand he is associated with so that he can provide the assistance to the clients to best of his ability. Another very important skill set required for this job is that the candidate must possess excellent communication skills, as the way he/she the way they interact with clients helps the clients form a perception about the brand they are working for.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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