Subject: Tech Support Candidate - Kunjam Munjal
From: Kunjam Munjal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 06:41:58 -0400

| | Tech Support Test

Name | Kunjam Munjal
E-mail | [email-masked]
Phone Number | (+91) 8447729354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trialliance technologies pvt ltd | Sr executive | Na | 45000
Previous Employer 1 | Echosoft infocom pvt ltd | Sr executive | 3rd april 2019 | 35000
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While opening a website on web browser if i gef any kind of error firstly i will check my internet connection if i have internet connectivity or not. If no then i will commect my system to the internet and then will open up the website again on the web browser and if yes i already have the connectivity then i will try to open the website using any other web browser or else i can also open up using command in run window .
What according to you is difference between Bluetooth and Wifi? | Bluetooth is a connectivity process through which we can connect any device to computers or transfer any files,pictures from one device to another using bluetooth whereae wifi is connectivity process through which we get access to internet in our devices and through which we can explore different things or information on web browsers.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service means in which you solve the queries or problems of the customer which the customer asks for whereas a great customer service which where you satisfy the customer to that extent that the customer remembers that and next time also if he faces any issue the first thing that he gets in mind to contact the same company/organisation for the help without thinking much about it and remembers you when you provided the service last time.
What according to you makes you a good candidate for customer service or technical support job? | As a candidate i find myself suitable for customer service or technical support job because i am patient enough to handle the customer through calls which is the most important aspect moreover i have good listening skills i.e i am an active listenser and always try to solve the customer queries and give 100% to solve the customer queries and satisfy the customer in every aspect.And also i m interact veey calmly and polietly with the customers and try to build good customer relationship.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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