Subject: Tech Support Candidate - Manjari NA
From: Manjari NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 05:56:40 -0400

| | Tech Support Test

Name | Manjari NA
E-mail | [email-masked]
Phone Number | (91) 9667646602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indrapuram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Canon India private limited | Apprentice | 16/12/3019 | 18000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website .
2.If i  my another site is open properly, skip down to The problem only happens with certain websites.
3.i tried to open website with another browser.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

What according to you makes you a good candidate for customer service or technical support job?

1.I worked as a technical support engineer so I know how to deal with customer.
2.I maintained positive attitude towards customer.
3.I would never want to say "I don't know" to a customer. I will always find an answer if I don't already have one."

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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