Subject: Tech Support Candidate - Vedant kumar
From: Vedant kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:31:24 -0400

| | Tech Support Test

Name | Vedant kumar
E-mail | [email-masked]
Phone Number | (0120) 8924082825
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will check the internet connection of the device because its is one of the basics need of any website to work
Second if the internet working try to start that websites with  new browser
Third you can Also check the IP address  of the website because every website have there unique  IP address
fourth check that you have not blocked the site or your govt put some restriction to use it

What according to you is difference between Bluetooth and Wifi?

1.Bluetooth operates on 2.4 ghz  frequency range while Wifi operates on 2.4 and 5 ghz frequency range
2. Bluetooth work on technique GFSK
Wifi on OFDM
3.Bluetooth is less secure
Wifi is more secure
4 Bluetooth has 10 meter of range
Wifi has 100 meter of range
5 Bluetooth support limited number of user
Wifi support large number of user

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good and great customer service as a small line of difference .Customer is satisfied is an example of good customer service while as customer is satisfied and loyal toward your product and brand due to your effort is great customer service

What according to you makes you a good candidate for customer service or technical support job?

1 my communication skill is fit for the role
2 i have good problem solving skill
3 Ready to work in any time shift
4 Passionate for this role
5 always try to perform excellent and give 100 % to the work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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