Subject: Tech Support Candidate - Mukesh Bhatia
From: Mukesh Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 08:25:39 +0000

| | Tech Support Test

Name | Mukesh Bhatia
E-mail | [email-masked]
Phone Number | (+91) 7990937480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sahara india | Senior executive | | 22346
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the other websites  if still problem remains then I will see whether my internet is working or not if it's working  then I will run windows network troubleshooter to find out the problem then I will check the ip address.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is basically used to share data from nearby devices while wifi is used to provide high speed internet access.
Bluetooth connects limited number of devices while wifi can be accessed by many users.
Power consumption is low in bluetooth whereas wifi has high consumption.
Range of bluetooth is less around 10 meters whereas in wifi range can reach upto 100 meters.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Response given to customers in a day's time is a good customer service but response given to them in a few minutes is a great customer service.

What according to you makes you a good candidate for customer service or technical support job? | I am from it background and I have good knowledge and skills for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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