Subject: Tech Support Candidate - Lokesha Chhabra
From: Lokesha Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 07:09:57 +0000

| | Tech Support Test

Name | Lokesha Chhabra
E-mail | [email-masked]
Phone Number | (+91) 9956494754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Ienergizer | Team leader | 11 march 2020 | 28000
Previous Employer 2 | Duende infotech | Team leader | 10 April 2019 | 25000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will check error
2.check network  connectivity
3.clear browsing history
4.will try in other browser
5.will try if any advance option is there to move ahead

What according to you is difference between Bluetooth and Wifi? | Both are types of connectivity... Only internet is the only difference
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer is who is like use to our products and satisfied with it and a great customer is who understand pros and cons but still stick to brand and give time for improvement.
What according to you makes you a good candidate for customer service or technical support job? | I have been an experienced candidate plus interested in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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