Subject: Tech Support Candidate - Sarvesh Rawat
From: Sarvesh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 02:53:57 -0400

| | Tech Support Test

Name | Sarvesh Rawat
E-mail | [email-masked]
Phone Number | (91) 8178871249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kaushambi, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | CCE | 25 April | 24700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First and foremost, we will check our wifi connection. Is it up and running ?
Then, we will check router light blinking - Red , Green.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is wireless technology which exchange data from devices.
Wifi provides high- speed internet connection.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Cx service- when we provide resolution as per his question.
Great Cx service- when we go extra mile for Cx service.
We also ask more questions, so that Cx will not call again.

What according to you makes you a good candidate for customer service or technical support job?

I have worked with telecome before and travel domain as well.
So, i do understand the important or role of Cx service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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