Subject: Tech Support Candidate - Palak Kohli Palak
From: Palak Kohli Palak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 02:37:34 -0400

| | Tech Support Test

Name | Palak Kohli Palak
E-mail | [email-masked]
Phone Number | (+91) 9582897474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Moti Nagar (Delhi)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | CTC Tradex Pvt Ltd | PRO | Feb 2020 | 20000
Previous Employer 2 | CTC Tradex Pvt Ltd | PRO | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Let's figure out where the problem is..
Step 2:- The problem only happening with certain websites..
*Try to clear Firefox's cookies and cache..
*The website loads but doesn't work properly..
*The problem only happens only on a secure (https) website..

Step3:- The problem happens in all web browsers..

What according to you is difference between Bluetooth and Wifi?

1) Bluetooth has no full form..While WiFi stands for Wireless Fidelity..
2) Bluetooth consumes low power..While WiFi consumes high power..
3) The security of Bluetooth is less in comparison of WiFi..While WiFi provides better security than Bluetooth..
4) Bluetooth is primarily used to connect devices without using cables..While WiFi provides high-speed access to the internet..

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer emails from website and we respond within 24 hours it's a good customer service..
We respond that customer within minutes it's a great customer service faster and satisfied..

What according to you makes you a good candidate for customer service or technical support job?

1) Interact with customers confidentially..
2) Always be positive and clam..
3) Always keep smiling face..
4) Always ready to answer any questions or query..
5) Always try to learn new things, skills..

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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