Subject: Tech Support Candidate - Piyush Soni
From: Piyush Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 01:49:31 -0400

| | Tech Support Test

Name | Piyush Soni
E-mail | [email-masked]
Phone Number | (91) 8085166661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 30

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Customer service execuutive | September 2019 | 11600
Previous Employer 2 | Iccs | Telesales executive | February 2020 | 16800

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ok

What according to you is difference between Bluetooth and Wifi?

Bluetooth is wireless or without using cables system which is in the mobile it helps to exchanges data within 30feet
ND Wi-Fi provide high speed to the internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is you respond within 24hours and great customer  service is you respond within minutes and solve their query or problem
What according to you makes you a good candidate for customer service or technical support job? | I m good candidate because I m enthusiastic, I m able to handle customers through  my communication  skills, I have customer  , I have patience  I can manage stress
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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