Subject: Tech Support Candidate - Vinayak Sharma
From: Vinayak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 01:05:07 -0400

| | Tech Support Test

Name | Vinayak Sharma
E-mail | [email-masked]
Phone Number | (91) 9808355480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dominos pizza | Guest delight associate | 5 sep 2019 | 15k - 20k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Avoid user confusion by giving necessary error messages make sure the error message gives a problem , cause and solution. Make sure the error message is relevant , actionable , brief , clear , specific and rare.
What according to you is difference between Bluetooth and Wifi? | The main difference is that bluetooth is primilary used to connect devices without using cables , while wifi provides high speed access to the internet , bluetooth is a wireless technology standard that is used to exchange data over short diatances usually between personal mobile devices .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing good customer service and delivering great customer service is that , in the former , you are probably only barely keeping your customers satisfied , while in the later you are not only keeping them satisfied - you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | Good coomunication skills required , good personality toh talk the customers , good communication skills while talking yo the customers , and customers problems handling experience .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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