Subject: Tech Support Candidate - Siddarth Pathak
From: Siddarth Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 01:04:50 -0400

| | Tech Support Test

Name | Siddarth Pathak
E-mail | [email-masked]
Phone Number | (78956) 40406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, let's figure out where the problem is let's Open a new tab and check to see if you can load another website like google.com The problem only happens with certain websites Try clearing browser cookies and cache If clearing browser cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case, you'll just have to wait for it to get fixed. and if there is any other problem like The connection was interrupted, The connection was reset, The connection has timed out resolve these problems also with the same above method and if the is network issue check the internet connection
What according to you is difference between Bluetooth and Wifi? | In simple words, I can say that Bluetooth and WiFi are both wireless technologies for connecting your devices, but they are quite different. While WiFi is mainly used to connect your devices to the internet, Bluetooth is only used to connect your devices to each other.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the first thing is rapid response time to service requests, responding to all customer feedback, self-service help documents, and a frictionless process for getting in touch with support and that main thing is that we just not need to satisfy our customer. we need to show our loyalty to our customer
What according to you makes you a good candidate for customer service or technical support job? | All I see in myself as customer servicer I just placed myself as a customer and think what I want then I behave accordingly, and the thing we need all of them to truly satisfy customers. Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything. Finally, customer service is about clearly explaining solutions to clients. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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