Subject: Tech Support Candidate - Arpit Shrivastava Arpit
From: Arpit Shrivastava Arpit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:59:09 -0400

| | Tech Support Test

Name | Arpit Shrivastava Arpit
E-mail | [email-masked]
Phone Number | (+91) 9785966937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCI | Logistics Officer | | 25570
Previous Employer 1 | NR Switch & Radio Services | Assistant Engineer | | 16000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 What Exactly is the problem?
Step 2  Gather more details and eliminate variables.
Step 3: Reproduce the problem, develop hypothesis of root cause
Step 4: Attempt a fix based on findings

We can also understand as -
The five-step troubleshooting process consists of the following:

1. Verify that a problem actually exists.
2. Isolate the cause of the problem.
3. Correct the cause of the problem.
4. Verify that the problem has been corrected.
5  Follow up to prevent future problems.

What according to you is difference between Bluetooth and Wifi?

Bluetooth and WiFi provide wireless communication and uses radio signals for doing so. The main difference between Bluetooth and Wifi is the purpose behind its designing. Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.
Another difference between Bluetooth and Wifi is that limited number of devices have provision to connect with other devices in Bluetooth. On the other hand, Wifi provides access to more number of users.

Bluetooth is used when speed is not our concern and low bandwidth is allocated to it. Wifi provides high bandwidth as the speed of internet is an important factor.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good means that having good communication skills,soft attitude.

Great customer service tells about the smart communication, problem solving and make the customer satisfy.

What according to you makes you a good candidate for customer service or technical support job?

Every company’s customer service stack is different, but it’s an added bonus if a candidate has past experience using ticketing systems, CRMs and collaboration tools, or has the desire to learn new technologies and systems. Also
Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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