Subject: Tech Support Candidate - Manish Saini
From: Manish Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:57:24 -0400

| | Tech Support Test

Name | Manish Saini
E-mail | [email-masked]
Phone Number | (+91) 7011571370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 81, Noida 201304

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Oppo Mobiles India private limited | Graduate Engineer Trainee | 11/12/2019 | 20000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will try to find the cause of error.
If the error is about internet connectivity i will try to fix the internet connection (by reconnecting).Else if the error is about server or incorrect web address i will check the address entered or try reloading if the server is not reachable.

What according to you is difference between Bluetooth and Wifi? | According to me, Bluetooth is used to share data between mobile phone while WiFi is used to share the internet connection. One user at a time can be connected using Bluetooth while WiFi allows multiple user to connect with.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.Good customer service focus on customer satisfaction while great customer service focus on satisfaction and loyalty towards the customer.
2.Good customer service focus on resolving the current situation while the great customer service emphasis on resolving the current issue as well as informing or asking the other type of issues.
3.Good customer service don't interact with customers rapidly while Great customer service focus on interacting with their customers rapidly.

What according to you makes you a good candidate for customer service or technical support job?

Being a technical graduate, i enjoy learning technologies and i understand the logic behind them. I also love to share my knowledge with other. I am good in explaining the technical terms.
I am polite , calm and hardworking.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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