Subject: Tech Support Candidate - Saurabh Rawat
From: Saurabh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:50:13 -0400

| | Tech Support Test

Name | Saurabh Rawat
E-mail | [email-masked]
Phone Number | (91) 9716518582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | paytm | senior associate | 16 june 2020 | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, we have to check internet connectivity by checking LAN is connected properly or not and if its wifi network, we need to check router and do some basic trouble shooting and often these problem occurs due to this and gets solve by above activity.

What according to you is difference between Bluetooth and Wifi?

both are wireless connection.
Bluetooth is used to transfer data between your electronic devices over short distances. For example, you can use Bluetooth to connect your computer to a wireless keyboard or pair your phone with a Bluetooth speaker.

WiFi is a wireless technology that is primarily used to connect your devices to the internet. To use WiFi, you usually have to enter a WiFi password on your device so you can connect to a local area network (LAN) via a router.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to helpcustomers make the best choices for them.

Great customer service is where put extra efforts beyond your SOP and show some empathy to end user.

What according to you makes you a good candidate for customer service or technical support job? | if we servicing our customer in well manner that makes us good customer supporter.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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