Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:46:44 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (+91) 7015911209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kundli, near Narela Delhi 40

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Openxoft Technologies | Sr Executive at back office operations | On notice period | 30k
Previous Employer 1 | Kanodia International | Computer Operator cum process executive | Jan 2014 | 10k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection if it is connected with LAN or WiFi.
2. If not, then connect at least one of them with particular port for LAN or password for WiFi.
3. If yes, then need to install or update corresponding drivers for LAN or WiFi.
4. If above things are ok then need to check if typed address in address bar of browser is ok or not.
5. Some website accept cookies, need to check if those are enabled in browser setting or not.

What according to you is difference between Bluetooth and Wifi? | Main basic difference is Bluetooth can't provide any internet connectivity but can transfer files only between 2 different devices whereas WiFi is used to access internet connection and file transfers as well using hotspot.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer satisfaction when customer feels that information provided is useful and gives surity for getting results/solution.
A great customer satisfaction is when customer is cleared about his/her all doubts/questions and get solution accordingly. In this situation he can provide any rating for solution provided w.r.t. company's policy.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate has to be self motivated, confident, result oriented, hard working and must be dedicated towards his work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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