Subject: Tech Support Candidate - Sakshi Raghav
From: Sakshi Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:46:39 -0400

| | Tech Support Test

Name | Sakshi Raghav
E-mail | [email-masked]
Phone Number | (+91) 9999079628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Hexaware | Associate system engineer | 8 April 2020 | 17K
Previous Employer 2 | Group isource | Research analyst | December 2019 | 15k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we are facing problems firstly we check the internet connection then we refresh the page again chances it works.
If not, then we clear the cache from the page and then retry it again

What according to you is difference between Bluetooth and Wifi?

Both are wireless connectivity but by bluetooth we are not getting any internet connectivity whereas by wifi we are able to browse the data over the internet.
Using bluetooth we can share the data and files from one system to another Or pc but using wifu we can't do that. Wifi is only used to access the internet and by bluetooth we can't access the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that in which we resolve the case but it takes time. For example if one case is updated today and we delay it for tomorrow then customer becomes frustrated a little bit. Great customer service is that when we provide service timely.
What according to you makes you a good candidate for customer service or technical support job? | Most important is availability. Whenever customer needs resolution we are available there and some technical knowledge too.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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