Subject: Tech Support Candidate - Roushan Ranjan
From: Roushan Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:43:20 +0000

| | Tech Support Test

Name | Roushan Ranjan
E-mail | [email-masked]
Phone Number | (91) 7048986199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxminagar ,New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Sr CSA | 02 Aug 2019 | 21000
Previous Employer 1 | Concentrix | Sr CSA | 04 July 2018 | 17300
Previous Employer 2 | Bird Information System | CSA | 05 May 2017 | 16500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first we will check the internet connection,then check the the ethernet or lan connection ,then fix it and restart the system
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect two devices  without using wires while wifi provides high speed internet connection wirelessly
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means keep your customer satisfied by giving proper solution and great cuatomer service means not only keep your customer satisfied ,also to keeping them loyal also go into customer shoes and help them
What according to you makes you a good candidate for customer service or technical support job? | A good listoner ,hard worker ,good sense of humor,patience and good communication skill
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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