Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:39:29 -0400

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 8130789943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Regenta | Sales Head | May 15 2020 | 50k
Previous Employer 1 | Country Inn | Asst Sales Manager | 7 august 2019 | 42k
Previous Employer 2 | Park Plaza | Asst Sales Manager | 25 September 2018 | 30k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will troubleshoot the network connection. Will see the window firewall or proxy server setting.
What according to you is difference between Bluetooth and Wifi? | Bluetooth used to connect devices without any cables and and only provide sharing data ,files or application with matching device . WIFI provide high speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to make customer satisfy but in case of great customer service we are also keeping them loyal .
What according to you makes you a good candidate for customer service or technical support job? | Best candidate prefers to work in a group setting in which they have the opportunity to interact with others but is able to work alone with limited contact for short period.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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