Subject: Tech Support Candidate - Ashish inwar
From: Ashish inwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:38:57 -0400

| | Tech Support Test

Name | Ashish inwar
E-mail | [email-masked]
Phone Number | (+91) 9122457945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini sec 17,delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on Tools located at the top of the browser.
Under Internet Options, click on Advanced.
Find where it says 'Disable Script bugging' and be sure to check the box.
Click Apply.
Click OK.
Close your Internet Explorer browser.
Restart your computer to allow changes to take effect.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for data exchange over short distance(less than 30feet)usually between personal mobile device without cable.while wifi is something similar like bluetooth but it also give wirelessly connect devices to the internet or Ethernet networks such as a corporate local area network (LAN). Its range is quite a bit larger than the very short range within which Bluetooth devices communicate, as a Wi-Fi signal can be accessed up to 300 feet away. This means that a Wi-Fi-enabled device, such as a PC or smartphone, can connect to the internet wirelessly when in a Wi-Fi "hotspot," or area in

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customers service is that you have to barely satisfied your customer with your work,but being a great customer service you are not only keeping them satisfied – you are also keeping them loyal..and always be pledge for them.

What according to you makes you a good candidate for customer service or technical support job?

Smile,literally
Mirror a customer's languages and tone
Listen first
Then solve the problems
Use template not boilerplate
Always use consider tone over sms or email

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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