Subject: Tech Support Candidate - Kumar .
From: Kumar . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:33:34 -0400

| | Tech Support Test

Name | Kumar .
E-mail | [email-masked]
Phone Number | (+91) 7992479611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dlf phase 3 Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radical Minds Pvt Ltd Gurgaon | Team leader | Available to join immediately | 30000
Previous Employer 1 | HGS Pvt Ltd Noida & Hyderabad | Team leader | 20-Nov-18 | 25750
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If in case I gave the mentioned problem I will first check the error message. Wether it is regarding internet connectivity issue or any issue related to website. If in case there is issue with the website I will have to connect with their respective team. If issue is related to internet connectivity then I will check with other websites that wether I am able to access them or not. If issue is with the internet connection I will check the wifi strength on my computer. If still facing issue then I will try to reconnect wid wifi. If issue persists then the basic trouble shooting step is to reset the wifi modem and trying the basic password post reset as it gets updated post reset most of the time. The error like DNS server not responding mostly gets resolved by wifi reset. If still facing issue then I will connect my computer with phone spot and run the troubleshoot on my system. If issue is not resolved then I will connect with the wifi company customer care for support.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect two devices without a wired connection to exchange data. Wifi is used to provide internet connection to the devices. Bluetooth is having a limited and small range but wifi do have a wider range than bluetooth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is meant to provide the resolution as per customer's requirement within the norms of the organisation. A great customer service is to provide a good customer service with pure empathy that customers remember the experience for a life time. A great customer service is purposed to make customers for life.
What according to you makes you a good candidate for customer service or technical support job? | I am having a science background and do have a good technical knowledge. I have experience of 4 years and 5 months in customer service department. I have experience of 3 years in Telecom industry where I used to support customers with problem related to internet and provide trouble shooting steps. I got promoted as a team leader in my first organisation. I am good with my soft skills and have very good experience of handling supervisor and manager calls.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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