Subject: Tech Support Candidate - Nidhi Patel
From: Nidhi Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:29:36 -0400

| | Tech Support Test

Name | Nidhi Patel
E-mail | [email-masked]
Phone Number | (+91) 9473761007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | O2f | R.F. Engineer | April 2020 | 22000
Previous Employer 1 | Pyro networks | R.F. Engineer | December 2018 | 19000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check internet connection further go to settings then click on advance settings then proxy settings then click on connection then LAN settings then uncheck on proxy server and check on automatically detect settings then ok further click on ok again.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is less secure but wifi is more secure. Bluetooth adaptor on all devices connecting with each other but wireless adaptor on all devices of a network or a wireless router.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is that you are the only barely one who satisfies the customer demand while in other is that you are not the only one who satisfies customer's demand but also you are keeping loyal.
What according to you makes you a good candidate for customer service or technical support job? | Frankly speaking i don't have any experience in this field but i have faith to myself that i can learn things very easily and adapt things accordingly. I am very good towards my work. I can make customer satisfied with my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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