Subject: Tech Support Candidate - Pardeep Malik
From: Pardeep Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:29:31 +0000

| | Tech Support Test

Name | Pardeep Malik
E-mail | [email-masked]
Phone Number | (91) 9896000967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection.Secondly,I will check that the website is down for me or everyone.After that I will go for error type and try to troubleshoot that in possible way.
What according to you is difference between Bluetooth and Wifi? | The main difference between Bluetooth and wifi is that Bluetooth is used for connecting two devices while wifi is used for accessing internet.The Bluetooth is used for short distances while wifi follows 802. Iee protocols.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great coustmer service is satisfaction. Good coustmer service is satisfied the coustmer from your end not knowing that coustmer is satisfied while with great coustmer service making coustmer satisfied and loyal.
What according to you makes you a good candidate for customer service or technical support job? | My interpersonal skills,team working, technical skills surely benefecial for company growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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