Subject: Tech Support Candidate - Vibhav Mishra
From: Vibhav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:23:27 -0400

| | Tech Support Test

Name | Vibhav Mishra
E-mail | [email-masked]
Phone Number | (091) 8505930334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Customer care executive | 28th April 2020 | 20800
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet connection
2. Check with any other website working or not
3. Clear cache data  of the browser
4. Check for any update available
5. Check if the website is down or not

What according to you is difference between Bluetooth and Wifi?

1.Bandwidth of wifi is more than bluetooth
2. We can have multi user in wifi but not bluetooth
3. Wifi is now commonly use for large data transfer and internet but bluetooth not

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service we only make customer satisfied but great customer service we not only keeping them satisfied we also keeping them loyal

What according to you makes you a good candidate for customer service or technical support job?

1.My technical knowledge
2. Way I do customer handling and try for customer satisfaction
3. My curiosity to learn a new thing with every customer entraction

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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