Subject: Tech Support Candidate - Pragati Rathi Rathi
From: Pragati Rathi Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:22:50 -0400

| | Tech Support Test

Name | Pragati Rathi Rathi
E-mail | [email-masked]
Phone Number | (800) 3169926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TravelTriangle | Sales Consultant | 12 march,2020 | 18.6
Previous Employer 2 | Authbridge | Operations Associate | 6th Feb, 2020 | 13.6

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I would make sure whether my device is connected to the Internet or not. If it is connected the next thing I will do is to close all the tabs in my browser and then restarting the device. If the problem continues, I will change the Date and time settings and will discuss with the colleagues.
What according to you is difference between Bluetooth and Wifi? | WiFi Stands for wireless fidelity. Bluetooth is basically used to connect the devices to transfer documents and files though it is time consuming. WiFi is used to get internet access. Both are wireless.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | One of the major differences between good and great customer service is that a good customer service executive may have good knowledge but a great customer service executive is smart enough and he/she will not panic under any circumstances or client issue.
What according to you makes you a good candidate for customer service or technical support job? | I have completed my bachelor's in btech in ece domain from IPU Delhi. Though I am currently based in gurgaon and have worked for few months in gurgaon but I am willing to relocate as well. I have good technical knowledge about support profiles because of my education. Though sometimes it is not possible to remember all the technical terms, but I regain knowledge after going through them once again.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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