Subject: Tech Support Candidate - GURPAL SINGH
From: GURPAL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:21:46 -0400

| | Tech Support Test

Name | GURPAL SINGH
E-mail | [email-masked]
Phone Number | (91) 8755080512
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly (UP)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | CIEL INFO | RECRUITER | 29/12/2019 | 12000/-
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step -  will open the error after clicking on learn more.
Second step - We will go through it and will look out into various option to solve that issue logically .

What according to you is difference between Bluetooth and Wifi? | The major difference is that bluetooth is primarily used to connect devices without using cable, while WIFI prlvides internet so in there cables are used,  Bluetooth is a wireless technology standard that is used to exchange data over short distances.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time. Agreeableness: Tendency to be friendly, approachable, and easy to get along with
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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