Subject: Tech Support Candidate - Ujjwal Lamba
From: Ujjwal Lamba <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:19:01 -0400

| | Tech Support Test

Name | Ujjwal Lamba
E-mail | [email-masked]
Phone Number | (+91) 9971577431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oasis appliances | Sales agent | 31 jan 2020 | 27000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection is system connected properly or not if yes then i will check  am i putting the address of the website properly or not if all gud i will try to reload the page .
What according to you is difference between Bluetooth and Wifi? | Wifi is used for the internet connection and for connecting system with modem  and the bluetooth is used for transfering the files and media to a diffrent device.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The customer setisfaction is the most important in  customer service .

If you provide all the services to the customer but customer is not so much happy but you did your work that is a good customer service

If you provide all the services to the customer and the customer is happy and setisfied with your work that is a great customer service.

What according to you makes you a good candidate for customer service or technical support job? | I am polite with every customer . I respect them  on every call i have good patience if customer is rude then also i can handel that . And i am a hardworking person and also loves to work in customer service i fell good when customer goes happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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