Subject: Tech Support Candidate - Mukul Kumar Mukul
From: Mukul Kumar Mukul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:19:00 -0400

| | Tech Support Test

Name | Mukul Kumar Mukul
E-mail | [email-masked]
Phone Number | (+91) 6398943986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 58

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy | CCE | 12-08-2019 | 15000
Previous Employer 1 | HCL | Software Developer | 23-02-2020 | 17000
Previous Employer 2 | HCL | Software Developer | 23-02-2020 | 17000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we're trying to open a website and get error, Then first of all we will check our connection that Is there internet accessing or not. Then,Check the version of browser If It is of old version, will update it. If the same problem occurs again then we will try to change our browser or try to open different website on same browser.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for sharing data like videos,images,files etc by connecting to other devices and wifi is used to sharing internet between 2 or more devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is what when you are giving your best efforts to satisfy customers and Great customer service is what When you give your Best effort and also with these efforts customer satisfied from you and his problem resolved. So, We need to give both yo satisfy any customer.
What according to you makes you a good candidate for customer service or technical support job? | I'm good candidate for this job Because I want a platform from where I can achieve my goals in life and as a B.Tech with computer science & Engineering, I'm a well qualified candidate for this designation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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