Subject: Tech Support Candidate - Vachaspati Dubey
From: Vachaspati Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:16:24 -0400

| | Tech Support Test

Name | Vachaspati Dubey
E-mail | [email-masked]
Phone Number | (+91) 9306201011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unique Engineers | Project Engineer | 23.3.20 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check your internet connection, if it is okk then refresh the page or turn on the cookies.again if not found,try it in different browser.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect the devices gor data transfer within 30 ft but wifi provides access over internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service could be good only when the customer is satisfied but a great customer service is when we find the customer's feedback in 5 star rating.
Good can be assumed when the executive feels good but great is the situation when the customer also feels superb.

What according to you makes you a good candidate for customer service or technical support job? | An engineer with a better communication skill as we as skills for a better team performance that are needed for better end user satisfaction without compromise in quality.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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