Subject: Tech Support Candidate - Jayantika Thakur
From: Jayantika Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:16:24 +0000

| | Tech Support Test

Name | Jayantika Thakur
E-mail | [email-masked]
Phone Number | (110091) 9654031463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasant appartment mayur vihar extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly Open a new tab and check to see if you can load another website like google.com. Then use another browser, like Internet explorer and try to open the site you were having problems with.the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.you see any of these error messages, it might just be a problem with Firefox's cache.The problem might be that.
The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies
Then close all the tabs refresh it and try opening the website again.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wi-Fi are both methods that provide wireless communication. The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customer service or technical support should be fluent in both the languages ie hindi as well as in english so that he can solve the problems faced by the customers.He should be able to handle and deal with the situation and work according to the protocols and guidelines of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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