Subject: Tech Support Candidate - Amit Chandel
From: Amit Chandel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:14:52 -0400

| | Tech Support Test

Name | Amit Chandel
E-mail | [email-masked]
Phone Number | (+91) 8750997657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari Near GTB Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Competent Computers | Customer Support Eng | | 14000
Previous Employer 1 | Pentagon Tech Fusion Services Pvt Ltd | Jr Engineer | sept 2018 | 12000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The error code while opening a website might be helpful in this for example if the error code Is 404 then we are looking for a resource not available any more or if it is 500 then the connection time out is there.
We can try to sort problem by clearing browser cache or we should try opening it on another device to find whether the problem is with device or website.

What according to you is difference between Bluetooth and Wifi?

Bluetooth a wireless technology used to share files have a range of about 15m was used previously and comes in most of the devices now a days. It is based on one to one communication
WiFi a technology which allows a long distance in comparison to Bluetooth allows a device to join LAN or WAN and connect with internet.
WiFi is also used to share files and communication.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service provides best solution to clients by solving there problems.
In case of great customer service customer becomes loyal to the company because of its trust , satisfaction, problem solving approach toward the company.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate must be polite, well diversed in his field, should understand customer problem and sort it out in a timely manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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