Subject: Tech Support Candidate - Aakash Sharma
From: Aakash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:14:32 -0400

| | Tech Support Test

Name | Aakash Sharma
E-mail | [email-masked]
Phone Number | (+91) 8445311311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dhampur (Bijnor)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samaj Sudhar Sameeti Dhampur (Bijnor) | Project coordinator | 20/3/2020 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I may try to open the following website in another browser if then I find error in website . Then I try troubleshoot the program.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a function through which we can share data and also it is used in making connection between two devices.
Whereas through wifi we can share cellular data or net with one device to another

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that we provide good respond to our customer problem. Help him in to find out the solution . Sometimes we are not able to give good response
The great customer service is that we deeply understand the problems of customer and respond quickly and provide him/ her a satisfying solution on time

What according to you makes you a good candidate for customer service or technical support job? | The candidate can be said a good candidate if heknows a proper solution for every related problems of the customer and communicate with customer smoothly to understand the problem thoroughly and give him/ her a great solution on time
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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