Subject: Tech Support Candidate - Ankur Pal
From: Ankur Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:11:26 -0400

| | Tech Support Test

Name | Ankur Pal
E-mail | [email-masked]
Phone Number | (91) 7052228899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiserv. | Senior Associate | | 55980
Previous Employer 1 | Genpact | Process Developer | March 2018 | 24500
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | No experience in technical customer service
What according to you is difference between Bluetooth and Wifi? | Wifi is a internet connection and Bluetooth is used for file transfer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good- First call resolution for customers.

Great- Satisfying the customers to an extent that they are ready to use more of our products.

What according to you makes you a good candidate for customer service or technical support job?

Experience in customer service domain.
Onshore exposure
Trained in Australia for the voice process so I do have a better understanding of their nature and needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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