Subject: Tech Support Candidate - MAYANK Guher
From: MAYANK Guher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 May 2020 10:09:28 -0400

| | Tech Support Test

Name | MAYANK Guher
E-mail | [email-masked]
Phone Number | (01204346882) 8800649816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sec-5 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ola | executive | 20/03/2020 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. open a new tab and check to see your internet is working or not
2.if you can't reach another website then your next step is to try another browser.
3. you can clear cache and cookies in your browser and try to navigate to the website with potential server

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | difference between good & great customer service is  delivering great customer is that in the former ,you probably only barely keeping your customer satisfied.while in great coustomer you are not only keeping them satisfied but also keep them loyal

What according to you makes you a good candidate for customer service or technical support job?

1. I can give product details
2. I can maintain positive attitude
3. I can creatively solve the problems
4. I can help coustomers to help them
5. I can focus support on  the coustomer

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