Subject: Tech Support Candidate - Aditya Kapoor
From: Aditya Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 May 2020 08:30:36 -0400

| | Tech Support Test

Name | Aditya Kapoor
E-mail | [email-masked]
Phone Number | (201301) 7985866926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 59 Metro station

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Ienergizer | Technical support expert | 16 march | 20,000
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Firstly I will check if any other website is opening on my computer or not. If other websites are working then this website might be down by itself.

2- If my Computer is not able to open the other websites also then I will check by restarting my Computer.

3- I will also check by using the other available browsers to open the website, might be the problem exist with the Browser only.

4- I will check the settings of my WIFI router, maybe this website is blocked by my WIFI router.

5- I will also check by disabling my Antivirus program.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a technology which is used to exchange the data between two devices in close range where as, WIFI is a technology which allows you to get access to high speed internet through a WIFI router.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | To become Great at customer service you should have a good understanding  of your Products, process and the Customers. And your Listening abilities should be good so that you don't make any judgements before listening the customer's problem compeletly. You should be able to completely satisfy the customer's queries and build a good rapport with the customers.
What according to you makes you a good candidate for customer service or technical support job? | I think I'm a good candidate for technical support because I'm from a technical background, so I'm quite familiar with the recent technologies and I also have a decent work experience so I understand the requirements and challenges of this work profile very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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