Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 May 2020 08:12:40 -0400

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 7978545035
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida-71

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NLB | Customer service Executive | 31 May | 31000
Previous Employer 1 | iEnergizer | Customer Care Executive | February | 25000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps I will take in logical order to troubleshoot the problem:

1.Fist of all I will open a new tab and check to see if i can load another website or not.If I am not able to open another site, then I will move on to the next step.
2.I will use another browser, like Internet Explorer, and try to open the site were I was facing issue.If it not ressolved then I will move on the next step.
3. I will clear cookies and cache of my browser.
4.I will see our internet connection.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me Good customer service means:
Here in this scenario we think to make our customer satisfied.
But Great customer service means to make customer satisfied and be loyal with them.
To explain I would like give one example:

Good Customer Service – A cystomer is on the phone and asks you a question you don't know the answer to. You put them on hold to find the answer and then come back to them with it.

Great Customer Service – You explain you don't
know the answer but will get them the answer.

What according to you makes you a good candidate for customer service or technical support job?

I do have have experience that how to handle customer & how to give them a resolution.
Only providing resolution is not a customer service, providing resolution along with maintaining a good relation with any customer should be our moto.
And this thing I know very well.

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