Subject: Tech Support Candidate - Ayan Das
From: Ayan Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 May 2020 12:00:54 +0000

| | Tech Support Test

Name | Ayan Das
E-mail | [email-masked]
Phone Number | (91) 9990182668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam Village

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process developer | NA | 29800
Previous Employer 1 | Genpact | Process developer | 22/12/2017 | 28900
Previous Employer 2 | Fiitjee limited | Assistant manager | 24/02/2016 | 35000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the internet is working
2. Restart the PC.
3. Clear cookies, cache etc.
4. Check if the site is blocked/IE security settings
5. Check for firewalls/antivirus/VPNs, if any
6. Try to open the site on another browser, and also on another device.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Understanding the customer's need, and providing an appropriate resolution is good customer service. On the other hand, anticipating the unspoken need of the customer, and walking the extra mile to fulfill that requirement, on top of giving him/her the resolution for his/her basic query, while retaining the human touch/personalisation to "wow" the customer, is great customer service.

What according to you makes you a good candidate for customer service or technical support job?

* I have a vast experience in this field
* I have good communication skills in English.
* I possess cross-industry customer service experience which gives me an edge over others.
* I have been told that Ihave a customer centric aptitude.
* I like helping people.

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