Subject: Tech Support Candidate - Mithilesh Kumar
From: Mithilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 May 2020 06:15:38 -0400

| | Tech Support Test

Name | Mithilesh Kumar
E-mail | [email-masked]
Phone Number | (70075) 54688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Parichowk, greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tradesocio India pvt. Ltd | Support enginner | 27/03/2020 |
Previous Employer 1 | Broctagon Fintech Group | Officer tech support | 30/8/2019 |
Previous Employer 2 | Hewlett Packard Interprise | Service Info developer | 22/09/2017 |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- will check network connection
Step 2:- If network connection is ok then will check in another web browser
Step 3 a:-if website is working in another browse then will clear browsing history, restart system then try again
Step 3 b:-if website is not working in another browser then communicate with help desk.

What according to you is difference between Bluetooth and Wifi?

The main difference between bluetooth and wifi is that
1) by bluetooth,  data can be transferred within a limited range and in limmited form while in wifi data can be sent globally and in large amount of packets

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In Good customer services chances of accuracy is 90% and some time may be delay in services while greate customer services, service provider will continue monitor the services, proactive take action before issue occuance and took feedbacks from customers time to time.
What according to you makes you a good candidate for customer service or technical support job? | My self consider as good customer service provider because customer services provide more chances to interact with customers to communicate, understand live situation,  good thinker to resolve issues and good chances to learn new things
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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