Subject: New Reply Received - Hendricks Regional Health YMCA Virtual Issues
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 22 May 2020 13:31:37 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Hendricks Regional Health YMCA Virtual Issues  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Yes, if you could have someone there by 3:30 that would be great. We have a test class open to our board members scheduled for 4pm and need it working by
 then</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cachet Book",sans-serif;color:#595959'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><b><span style='font-size:20.0pt;font-family:"Edwardian Script ITC";color:#9966FF'>Kayla
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Kayla Northcutt<b>
</b></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Senior Wellness Director
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>YMCA of Greater Indianapolis Association Personal Training Specialist
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Hendricks Regional Health YMCA
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>301 Satori Parkway Avon IN 46123<b></b></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>317.204.1911<b> |</b>
<a href="http://www.ourcauseisyou.org/" rel="noreferrer"><u>www.OurCauseIsYou.org</u></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<a href="http://www.facebook.com/#!/HRHYMCA" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Cachet Medium",sans-serif;color:#44546A'><img width="30" height="30" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzODUxNTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.cz-JLFNkMXEW6jqVvIJ0eRwJYv8b-QqJLAGlD2qYky0" alt="cid:[email-masked]"></span></a><a href="http://www.twitter.com/ymcaindy" rel="noreferrer"><span style="color:#44546A"><img width="32" height="32" id="_x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzODUxNTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.k8mW0x969ZyP4dduq1C75PrTPs_wLX2M18z7Uy1pbKI" alt="twitter"></span></a><a href="http://www.linkedin.com/company/432607" rel="noreferrer"><span style="color:#44546A"><img width="36" height="36" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzODUxNTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.wv0x7x-26b7Ks3vGFUuWEV-l5NbnMvyyFibsoB3biZc" alt="linkedin"></span></a><a href="https://indymca.thankyou4caring.org/" rel="noreferrer"><span style="color:#44546A"><img width="121" height="34" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzODUxNjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.pyJSS8wd0rSmKtD4m8Dtz82HkaIw5HptjDK_mUS7z6k" alt="cid:[email-masked]"></span></a><span style="color:#595959"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:#44546A"><img width="402" height="110" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzODUxNjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.MHlYLNpDCwfYyNjtVgO-z7NLzZ9ECWvhyZ0gApVSvsQ" alt="Here for our Community email sig"></span><span style="color:#595959"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-bottom:.25in"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#0070C0'>The Y: We're for Youth Development, Healthy Living, &amp; Social Responsibility</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cachet Book",sans-serif;color:#595959'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Watson, Zach [mailto:[email-masked]]
<br>
<b>Sent:</b> Friday, May 22, 2020 9:28 AM<br>
<b>To:</b> 'Les Mills International' &lt;[email-masked]&gt;; Kayla Northcutt &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mary Beth Carmichael &lt;[email-masked]&gt;; Jessica Ledford &lt;[email-masked]&gt;; Rachel Raymond &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Hendricks Regional Health YMCA Virtual Issues</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Good morning, </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Kayla, let me know if you and your staff are not able to get this connection up and going. We can have our technician, Eric Scott, end his day on site. I doubt he would be able to make it before 3:30, but we could get him there ASAP. Eric
 lives in Avon, so your location is not far from his home. Unfortunately, he is not working on that side of town today in order to get him there any sooner.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please let us know if you would need our assistance – happy to hear the Y’s will be opening back up!</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Thanks everyone. Have a great day,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style="color:#1654A7">Zach Watson </span><span style="color:#595959">|
</span><span style="color:#1654A7">Tech Electronics of Indiana</span><span style="color:#595959"></span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#595959">Project Manager</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:8.0pt;color:#595959"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#595959">O: 317.522.4011 | C: 317.473.4278<br>
<a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techelectronics.com%2F&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635241634&amp;sdata=6Q17OWKQUBmmptxZFuQdd6xG1cP%2FUqX2EPvwHhwUDng%3D&amp;reserved=0" rel="noreferrer"><span style="color:windowtext">www.techelectronics.com</span></a> 
 |  <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a><br>
Connect with us on <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FTechElectronics%2Freviews&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635241634&amp;sdata=FhJtgDy5XLi2YeOSD9hraIXMkGDST250XZdg8nbAEO4%3D&amp;reserved=0" rel="noreferrer">
<span style="color:windowtext">Facebook</span></a>, <a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftech-electronics&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635251626&amp;sdata=4qhiBE2bomXbGu1qmL8AXpXkiXNMDQNfxBl%2BnNUgFRI%3D&amp;reserved=0" rel="noreferrer">
<span style="color:windowtext">LinkedIn</span></a>, or <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ftech_elec&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635251626&amp;sdata=vU6z2HTIWdhsMfp9DtZ49JvqsoD69BY9tZGEsawnI9g%3D&amp;reserved=0" rel="noreferrer">
<span style="color:windowtext">Twitter</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b>From:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, May 21, 2020 6:22 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Watson, Zach &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: Hendricks Regional Health YMCA Virtual Issues</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kayla,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for confirming. The error message 'there is no external screen connected' appears when the App is trying to play a class but can't due to a break in the connection
 with the screen.  The fault could lie with the Apple adapter that connects to the iPad, the HDMI cable or the EDID.  Please try un-plugging and re-plugging the Apple adapter and ensuring the cables are connected.  Do you have a diagram or more detail on how
 your system is setup please?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Please also take a look at this article which details the steps you should take to ensure your Virtual system is back up and running:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fsolutions%2Farticles%2F36000226932-getting-your-les-mills-virtual-app-and-studio-back-online&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635261622&amp;sdata=h8Ug2fyloXlSDn2t5bDbY4ottRiT3MztH%2BLMJUXXLgA%3D&amp;reserved=0" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000226932-getting-your-les-mills-virtual-app-and-studio-back-online</a> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
<br>
Ticket: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3562&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635261622&amp;sdata=9dc6%2Fh8nXso0fI0xCnqKRN9TdOVSQoHczepQNHjJBTw%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3562</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 22 May at 8:52 AM
<span class="separator">, Kayla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Username:
<span class="MsoHyperlink"><span style='font-family:"Helvetica",sans-serif;color:black;background:white'><a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a></span></span>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:20.0pt;font-family:"Edwardian Script ITC";color:#9966FF'>Kayla
</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Kayla Northcutt<b>
</b></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Senior Wellness Director
</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>YMCA of Greater Indianapolis Association Personal Training Specialist
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Hendricks Regional Health YMCA
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>301 Satori Parkway Avon IN 46123</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>317.204.1911<b> |</b>
<a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ourcauseisyou.org%2F&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635271619&amp;sdata=AUxg5yFsbToPBv5IaO1IBsE%2Fj2L%2BYfBXm3MksTEbV8U%3D&amp;reserved=0" rel="noreferrer">
<u><span style="color:black">www.OurCauseIsYou.org</span></u></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2F%23!%2FHRHYMCA&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635271619&amp;sdata=l%2BB8qWjvY%2BQFmqpEgVZgy7fRAdqI0fqvwOfm%2F1JCt9Y%3D&amp;reserved=0" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#44546A'><img width="30" height="30" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzM3MzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.vpfJWs1CtYms0UqyjOkOu2hsUtfAEvlHTm-MOzF9gCg" alt="cid:[email-masked]"></span></a><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fymcaindy&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635271619&amp;sdata=zRdccOE04u9SO3rHIykZRlzRJLFeSgu%2FyvdJvvvs8A0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A'><img width="32" height="32" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzM3NDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6QxNCA8MEaJbDZgXt4Y6bB2AAlSRQKHO4iUfvq2Nx8o" alt="twitter"></span></a><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F432607&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635281609&amp;sdata=Ob0Cj9xtqfQMjjh%2Fk1S3CMicBdwbj0Z5bPxiHgfiYA4%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A'><img width="36" height="36" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzM3NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.j2nogyG1SN3arLnf7htGtJtFNB2HrSe1YZ-anh-5chc" alt="linkedin"></span></a><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Findymca.thankyou4caring.org%2F&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635281609&amp;sdata=HbwuzAlpOq%2FN0CBPTQTyXQ2uLSNZHyUJ00iQeLZ4Mus%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A'><img width="121" height="34" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzM3NDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.RcbemTMIBWGdy6BQHIklCGDXDwh535WY_TeaNCFaV2I" alt="cid:[email-masked]"></span></a></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="color:#44546A"><img width="402" height="110" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzM3NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Xf0uFyN3ncx9IBZ7EtjQINf3Rsk1dgKzSiM_aGHdekA" alt="Here for our Community email sig"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div style="margin-bottom:.25in">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0070C0'>The Y: We're for Youth Development, Healthy Living, &amp; Social Responsibility</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span> Les Mills International [<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:black">mailto:[email-masked]</span></u></a>]
<br>
<b>Sent:</b> Thursday, May 21, 2020 3:44 PM<br>
<b>To:</b> Kayla Northcutt &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:black">[email-masked]</span></u></a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:black">[email-masked]</span></u></a>; Mary Beth Carmichael &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:black">[email-masked]</span></u></a>&gt;;
 Jessica Ledford &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:black">[email-masked]</span></u></a>&gt;; Rachel Raymond &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:black">[email-masked]</span></u></a>&gt;<br>
<b>Subject:</b> Re: Hendricks Regional Health YMCA Virtual Issues<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kayla,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to Les Mills Virtual App support</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In order to diagnose the issue further, could you please help us with the Club name along with the Les Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com
 ( Example - <a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>)<br>
<br>
You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
<br>
You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3. The username is to the left under 'Account'</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Adithya​<br>
Customer Services<br>
Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3562&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635291602&amp;sdata=7oG54Ou0ts1k3ZOFP2da%2FMjd8A5nk0Snqc2wPGeUZfo%3D&amp;reserved=0" rel="noreferrer">
<u><span style="color:blue">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3562</span></u></a></span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 22 May at 8:18 AM
<span class="separator">, Kayla &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>&gt; wrote:
</span></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Hello,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>We open Sunday and are doing a test run tomorrow, I went to check to ensure our Virtual schedule had loaded and is good to go. When doing so it is saying that there
 is no external screen. We have checked all HDMI connections and ran diagnostic with no luck of getting a class to play.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Please let me know who can help troubleshoot this and be here tomorrow so that we are ready for our practice opening tomorrow at 3:30pm.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Thanks,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<b><span style='font-size:20.0pt;font-family:"Edwardian Script ITC";color:#9966FF'>Kayla
</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Kayla Northcutt<b>
</b></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Senior Wellness Director
</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>YMCA of Greater Indianapolis Association Personal Training Specialist
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>Hendricks Regional Health YMCA
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>301 Satori Parkway Avon IN 46123</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'>317.204.1911<b> |</b>
<a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ourcauseisyou.org%2F&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635291602&amp;sdata=nWDnYUe6TN%2BTI%2BF%2FNfNxJnhTyvl9aCx9a5NrsQfgAxI%3D&amp;reserved=0" rel="noreferrer">
<u><span style="color:black">www.OurCauseIsYou.org</span></u></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2F%23!%2FHRHYMCA&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635301597&amp;sdata=Z3mhfoKHhzBmxlWbuFd5q6TjM%2BJQx8ah11oEVZtSnHM%3D&amp;reserved=0" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#44546A'><img width="30" height="30" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzE2MTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.EZWsZgRsAJijQ_HBG2MnHBPaDHbKQHSE5DebH7FbRaM" alt="cid:[email-masked]"></span></a><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fymcaindy&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635301597&amp;sdata=qf6HBz3S5qJhcB4pW646t6KSU1f18uVrji%2Bjmgqnh1c%3D&amp;reserved=0" rel="noreferrer"><span style="color:#44546A"><img width="32" height="32" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzE2MTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ySntbOf51X1JDLqIxDa3emcggeDJ39YYd1ZWud1X2Q8" alt="twitter"></span></a><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F432607&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635311596&amp;sdata=R%2FPsy%2F9DXVlGFNOywHA2cLqvdC0yujLfxGdBf2K%2Bk9U%3D&amp;reserved=0" rel="noreferrer"><span style="color:#44546A"><img width="36" height="36" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzE2MTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4yLoFxjv4zI1LrHOk523Ns91wwAfzqj-d-DSHvjUePc" alt="linkedin"></span></a><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Findymca.thankyou4caring.org%2F&amp;data=02%7C01%7C%7C1af131d21a5748111fb908d7fe540236%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637257509635311596&amp;sdata=5v%2BOV87Ck8WDT6v4lOft2jxBpIkNI6QI42ug%2B4bF6dY%3D&amp;reserved=0" rel="noreferrer"><span style="color:#44546A"><img width="121" height="34" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzE2MjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6z_p7BoJnYJWwSOQHgGNbOqbDxSO8tBwkPh0cguZ4Ds" alt="cid:[email-masked]"></span></a></span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#44546A'><img width="402" height="110" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUzMzE2MjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.vaWAQ8SfTFuKcNBVg_ufZylFD_gemRfdJlUWojZDulo" alt="Here for our Community email sig"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-bottom:.25in">
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0070C0'>The Y: We're for Youth Development, Healthy Living, &amp; Social Responsibility</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"Times New Roman",serif;color:white'>3562:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3562:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span></div>
<div> </div>
<div></div>
<pre><span style="color:blue"><div> </div></span></pre>
<pre><span style="color:blue">The information transmitted (including attachments) is covered by the Electronic Communications <div></div></span></pre>
<pre><span style="color:blue">Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which <div></div></span></pre>
<pre><span style="color:blue">it is addressed and may contain confidential and/or privileged material. Any review, <div></div></span></pre>
<pre><span style="color:blue">retransmission, dissemination or other use of, or taking of any action in reliance upon, this <div></div></span></pre>
<pre><span style="color:blue">information by persons or entities other than the intended recipient(s) is prohibited, If you <div></div></span></pre>
<pre><span style="color:blue">received this in error, please contact the sender and delete the material from any computer.<div></div></span></pre>
<pre><span style="color:blue">Thank you.<div></div></span></pre>
<pre><span style="color:blue"><div> </div></span></pre>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span></div>
<div> </div>
<div></div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3562