Subject: Tech Support Candidate - Surya Shekhar
From: Surya Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 May 2020 05:49:53 -0400

| | Tech Support Test

Name | Surya Shekhar
E-mail | [email-masked]
Phone Number | (+91) 9711896445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tughlakabad extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nextgen global services pvt Ltd | Technical Support officer | Currently working | 32000
Previous Employer 1 | Oyo | Technical Support Engineer | 7 oct 2019 | 30000
Previous Employer 2 | Snapdeal | CCE | July 2015 | 20000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet connection is proper.
2. Some antivirus software block the pages. So will check antivirus and firewall settings.
3. Could be a problem with browser add-ons.
4. Could be problem with OS.
5. If everything is fine, it could be an issue with the browser. So I will check the same on another browser.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is basically giving them solution and keeping them satisfied.
However a great customer service is not only keeping the customers satisfied but also to keep them loyal.

What according to you makes you a good candidate for customer service or technical support job?

In Snapdeal I got promoted to a feedback team purely working on poor and average CSAT scores. This happened because consistently my score board was notified as 100 % CSAT.
I love communicating with people.
I love helping others.
I make sure I leave a smile on the person's face whom I talk.
Secondly I handled a team of 6 in oyo. I trained them. I got a good feedback from them and managers even. I worked for 4 years in oyo and handled all kind of technical related glitches coming on oyo softwares (consumer app/ website, CRS, Audit app, owner app, ec). Also wworked with pinelabs to resolve EDC swipe machune issues faced by owners.

| |