Subject: Ticket re-opened - [#3562] Hendricks Regional Health YMCA Virtual Issues
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 21 May 2020 19:52:31 +0000

Hi Pritish Nandi,  Ticket “#3562 – Hendricks Regional Health YMCA Virtual Issues” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3562 to view the ticket.  Ticket comment   
 Username: [email-masked]

 

 

 

 
 Kayla

 
 Kayla Northcutt

 
 Senior Wellness Director

 
 YMCA of Greater Indianapolis Association Personal Training Specialist

 
 Hendricks Regional Health YMCA

 
 301 Satori Parkway Avon IN 46123 

 317.204.1911 |
www.OurCauseIsYou.org 

 

 

 

 The Y: We're for Youth Development, Healthy Living, & Social Responsibility 

  

  

 From: Les Mills International [mailto:[email-masked]]
 
Sent: Thursday, May 21, 2020 3:44 PM 
To: Kayla Northcutt <[email-masked]> 
Cc: [email-masked]; Mary Beth Carmichael <[email-masked]>; Jessica Ledford <[email-masked]>; Rachel Raymond <[email-masked]> 
Subject: Re: Hendricks Regional Health YMCA Virtual Issues

 

 

 
 Hi Kayla, 

 

   

 
 Thank you for reaching out to Les Mills Virtual App support 

 

   

 
 In order to diagnose the issue further, could you please help us with the Club name along with the Les Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com
 ( Example - [email-masked]) 
 
You may check it directly via your Virtual Scheduler under 'Settings' > 'Club Preferences'. 
 
You can also find your username in the Virtual App. Please follow the steps below. 
1.Unlock the padlock to the top right of the App 
2.Navigate to SETTINGS 
3. The username is to the left under 'Account' 

 
 
 ​ 

 
 
 Best Regards, 
Adithya​ 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3562 

 

 
On Fri, 22 May at 8:18 AM
, Kayla <[email-masked]> wrote:

 

 
 Hello, 

 

 

 
 
We open Sunday and are doing a test run tomorrow, I went to check to ensure our Virtual schedule had loaded and is good to go. When doing so it is saying that there is no
 external screen. We have checked all HDMI connections and ran diagnostic with no luck of getting a class to play.

 

   

 

Please let me know who can help troubleshoot this and be here tomorrow so that we are ready for our practice opening tomorrow at 3:30pm.

 

   

 

Thanks,

 

   

 

Kayla

 

 
 
Kayla Northcutt

 

 
 
Senior Wellness Director

 

 
 
YMCA of Greater Indianapolis Association Personal Training Specialist

 

 
 
Hendricks Regional Health YMCA

 

 
 
301 Satori Parkway Avon IN 46123

 

 
317.204.1911 |

www.OurCauseIsYou.org

 

  

 

 

 

The Y: We're for Youth Development, Healthy Living, & Social Responsibility

 

   

 

 

3562:859387