Subject: New Reply Received - Hendricks Regional Health YMCA Virtual Issues
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 21 May 2020 19:52:31 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Hendricks Regional Health YMCA Virtual Issues  Ticket comment <div class="WordSection1">
<div class="xxmsonormal">Username: <span class="MsoHyperlink"><span style="background:white"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span>
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<div class="MsoNormal"><b><span style='font-size:20.0pt;font-family:"Edwardian Script ITC";color:#9966FF'>Kayla
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Kayla Northcutt<b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Senior Wellness Director
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>YMCA of Greater Indianapolis Association Personal Training Specialist
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Hendricks Regional Health YMCA
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>301 Satori Parkway Avon IN 46123<b></b></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>317.204.1911<b> |</b>
<a href="http://www.ourcauseisyou.org/" rel="noreferrer"><span style="color:#595959">www.OurCauseIsYou.org</span></a></span></div>
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<div class="MsoNormal" style="margin-bottom:.25in"><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#0070C0'>The Y: We're for Youth Development, Healthy Living, &amp; Social Responsibility</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Thursday, May 21, 2020 3:44 PM<br>
<b>To:</b> Kayla Northcutt &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Mary Beth Carmichael &lt;[email-masked]&gt;; Jessica Ledford &lt;[email-masked]&gt;; Rachel Raymond &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Hendricks Regional Health YMCA Virtual Issues</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kayla,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to Les Mills Virtual App support</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In order to diagnose the issue further, could you please help us with the Club name along with the Les Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com
 ( Example - <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)<br>
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You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
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You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3. The username is to the left under 'Account'</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Adithya​<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3562&amp;data=02%7C01%7C%7C6d34b60aa73d4ff61d6e08d7fdbf438e%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637256870237390077&amp;sdata=potG2Sz0%2F2amNbwlUzuhSWC2qGBOBkMjfcxiMObtdbw%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3562</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 22 May at 8:18 AM
<span class="separator">, Kayla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-family:"Cachet Book",sans-serif;color:#595959'>Hello,</span></div>
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<span style='font-family:"Cachet Book",sans-serif;color:#595959'>We open Sunday and are doing a test run tomorrow, I went to check to ensure our Virtual schedule had loaded and is good to go. When doing so it is saying that there is no
 external screen. We have checked all HDMI connections and ran diagnostic with no luck of getting a class to play.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-family:"Cachet Book",sans-serif;color:#595959'>Please let me know who can help troubleshoot this and be here tomorrow so that we are ready for our practice opening tomorrow at 3:30pm.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-family:"Cachet Book",sans-serif;color:#595959'>Thanks,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:20.0pt;font-family:"Edwardian Script ITC";color:#9966FF'>Kayla
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<span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Kayla Northcutt<b>
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<b><span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Senior Wellness Director
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<span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>YMCA of Greater Indianapolis Association Personal Training Specialist
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<span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>Hendricks Regional Health YMCA
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<span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>301 Satori Parkway Avon IN 46123</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif;color:#595959'>317.204.1911<b> |</b>
<a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ourcauseisyou.org%2F&amp;data=02%7C01%7C%7C6d34b60aa73d4ff61d6e08d7fdbf438e%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637256870237390077&amp;sdata=cgwKqMYr7PJ94IIcIS4cYyapKbYmgtFr4UExhfojAl0%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#595959">www.OurCauseIsYou.org</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3562