Subject: Tech Support Candidate - Mohammad Mubeen
From: Mohammad Mubeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 19:47:23 +0000

| | Tech Support Test

Name | Mohammad Mubeen
E-mail | [email-masked]
Phone Number | (+91) 8707600671
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar, Okhla, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- I will check the error code if error message displays an error code any and take action as per the same.
Step 2:- if error message displays any error message related to proxy configuration then immediately set proxy setting to automatic which ensures the resume of the internet connection.
Step 3: If error displays any internet connection related message then immediately try to fix it with windows automatic troubleshooting program or try to fix it with resetting the adapter manually.
Step 4: if no issue found through software trouble shooting then i go through hardware checking like cable, antenna etc.

What according to you is difference between Bluetooth and Wifi? | Their standards and their applications makes difference in between them. Bluetooth is generally use for short distances (less than 30 feet) for sharing information between blue-tooth enabled devices where as WiFi range is bigger than blue-tooth and use for internet connectivity as well as sharing of information among WiFi enabled devices. Also in WiFi the rate of transfer is faster than blue-tooth enabled devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I think whatever the service provided to the customer by the employee without putting soft skill or importance to his/her customer. In this case, employee may satisfy his/her customer but the customer may not come back again or show interest, this is good customer service. Where as an employee which satisfies his/her customer with the importance as well as showing soft skills and gratitude etiquette through which customer may get more interest to buy other service too, this is the great customer service.
What according to you makes you a good candidate for customer service or technical support job? | My knowledge in this area and my attitude along-with the gratitude makes me a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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