Subject: Tech Support Candidate - Priyanka Sinha
From: Priyanka Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 14:59:02 -0400

| | Tech Support Test

Name | Priyanka Sinha
E-mail | [email-masked]
Phone Number | (91) 8446382986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Capita | Reporting Analyst | Na | 38000
Previous Employer 2 | Axiom software | TSE | Na | 250000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all I will check the internet connection.
2.Then will check all the cables.
3.I will check the error message on another internet connected device.

What according to you is difference between Bluetooth and Wifi?

Bluetooth range is larger than the wifi.
Bluetooth is used to connect devices whereas wifi is used for connecting to internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing solution to the particular query in a right way.
Great customer service is providing solution along with customer delight which in turn makes the customer loyal to the company or product.

What according to you makes you a good candidate for customer service or technical support job? | I listen to the customer's query patiently and solve it in the easiest language so that he/ she can understand it very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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