Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 09:54:06 -0400

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 7415157739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Crop limited | Jio gigafiber engineer | 15 may | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I will face this kind of issue first I will check the internet connection and if problem will resolve then good neither I will check network configuration in my system or computer and resolve that problem
What according to you is difference between Bluetooth and Wifi? | According to my both divices are different Bluetooth use for transferring the data purpose and wifi is using for transferring the data with the help of internet and also if I talk about the area coverage the wifi area is geater Bluetooth area coverage
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me there are little bit different both if you solve only customer issue this is good customer service and if you find the customer issue and think according to customer end this is the great customer service
What according to you makes you a good candidate for customer service or technical support job? | Açcording to me if I talk about any company both condidate is same customer service condidate solve that problem which is happening with customers and he try to solve that problem and technical support candidate resolve the technical issue for the customer both candidate work for customers issue
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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