Subject: Tech Support Candidate - abhishek misra
From: abhishek misra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 08:24:07 -0400

| | Tech Support Test

Name | abhishek misra
E-mail | [email-masked]
Phone Number | (+91) 9044171922
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | 8th May 2020 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a user, i will try below troubleshooting steps :

- clear the cache/cookies of the browser
- update the network adapter
- switch to google's DNS server

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What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to connect devices without using cables, while Wifi provides high speed access to the internet.
Bluetooth is a wireless technology standard that is used to exchange data over short distances, usually between personal mobile devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Main difference between good and great customer experience is that in former you are barely keeping your customer satisfied whereas in the latter you are not only making them satisfied but you are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

As i had an experience in technical support profile where i have sharpen my technical skills and also handled bridge calls, which was helpful in boosting my morale in call handling.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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