Subject: Tech Support Candidate - Rahul Bagla
From: Rahul Bagla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 05:38:03 -0400

| | Tech Support Test

Name | Rahul Bagla
E-mail | [email-masked]
Phone Number | (91) 8860718507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Allied Universal Security Services | Security Professional | 2 Feb 2020 |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. I will disconnect and connect to internet again.
3. Then I will reload the browser page.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means you are keeping your customers satisfied.
Whereas, great customer service means you are keeping your customers satisfied as well as loyal.

What according to you makes you a good candidate for customer service or technical support job? | I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability.

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