Subject: Fwd: Avaya call center
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Thu, 21 May 2020 08:06:05 +0000

Regards,

Saurabh Dadu
LiveSalesman

Begin forwarded message:

From: Mahmoud Mohamed ElMetwally <[email-masked]>
Date: May 21, 2020 at 1:31:06 PM GMT+5:30
To: Helpdesk <[email-masked]>, Saurabh Dadu <[email-masked]>, Ruzah AlOtaibi <[email-masked]>, Moath Khalid Ahmed <[email-masked]>, Mohammed AlTurki <[email-masked]>
Cc: Mohammed Kulaib <[email-masked]>
Subject: RE:  Avaya call center

Dear Help Desk Team,

Please when you are using Avaya app to receive call center calls, be sure that you are logged in with your agent number and if you press AUX for some reason, you need to choose Auto-In to be able to receive calls, as still I can see all agents in AUX mode.
Please use it as per following screenshot:

Thank you.

Mahmoud Mohamed ElMetwally​
Communication Division Head
​
<http://www.ssbs.com.sa/>
Systems of Strategic Business Solutions ‑ An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia
D. +966-13-8534456<tel:+966-13-8534456>
 |
F. +966‑13‑853‑4442
 |
M. +966-531284268<tel:+966-531284268>
<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>

From: Mahmoud Mohamed ElMetwally
Sent: Tuesday, May 19, 2020 5:35 PM
To: Mohammed Kulaib <[email-masked]>; Helpdesk <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Avaya call center

Dear Kulaib,

As discussed regarding helpdesk, they need to be sure that they have used the correct codes to login to call center as per attached email which has been sent earlier.
Now the agents are in AUX mode as per the following screenshot, so they couldn’t receive any calls.
They need now to enter Auto-in code *91 --------- Auto-in to start receive the calls

Mahmoud Mohamed ElMetwally​
Communication Division Head
​
<http://www.ssbs.com.sa/>
Systems of Strategic Business Solutions ‑ An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia
D. +966-13-8534456<tel:+966-13-8534456>
 |
F. +966‑13‑853‑4442
 |
M. +966-531284268<tel:+966-531284268>
<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>